Customer Service Rep(06061) - 7861 Bayside Rd.

Domino's Franchise • Chesapeake Beach, MD

2d • Onsite

About The Position

The Customer Service Representative (CSR) is an in-store, front-line customer care role within Store Operations. CSRs take customer orders in person and over the phone, build relationships with customers, handle cash, maintain a clean customer area, and assist Pizza Makers with toppings and dough. The role may also involve helping with pizza making and up-selling. The position offers training and support, flexible hours, and opportunities for career progression.

Requirements

• Have an exceptional and positive attitude.
• Be at least 16 years of age.
• Add, subtract, multiply, and divide accurately and quickly, with a calculator if needed.
• Have verbal, writing, and telephone skills to take and process orders.
• Have motor coordination between eyes and hands or fingers to make precise movements rapidly and accurately.
• Be able to comprehend and give correct written instructions.
• Communicate verbally with customers and co-Team Members to process orders by phone and in person.
• Be able to talk and hear on the telephone.
• Have near- and mid-range vision for most in-store tasks and depth perception.
• Be able to differentiate between hot and cold surfaces.
• Be able to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, and make judgments and decisions.
• Be able to stand for long periods; most tasks are performed from a standing position.

Responsibilities

• Take customer orders over the phone and in person.
• Greet customers within 10 seconds.
• Build relationships with customers.
• Up-sell products.
• Handle cash and provide correct monetary change.
• Keep the customer area clean.
• Assist Pizza Makers with toppings and dough.
• Enter and process orders using a computer keyboard or touch screen.

Benefits

• Greater variety in the work.
• Smaller teams.
• Flexible hours.
• Fast career progression.
• Training opportunities and rewards.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed