Customer Service Representative
Encore Vet Group•Fitchburg, WI
•Onsite
About The Position
At Waggin' Tails Doggie Dude Ranch & Pet Lodge, we're a team that leads with compassion, connection, and care. As a full-service animal care facility offering daycare, training, lodging, and grooming, and connected to Fitchburg Veterinary Hospital for on-site veterinary support, we're proud to deliver a warm, welcoming experience for every guest and their person. We're looking for a Customer Service Representative, full-time or part-time, to bring warmth, efficiency, and energy to our front desk.
Requirements
- 1-2 years of experience in a veterinary or pet care setting
- A people person who loves creating great client experiences
- Organized and detail-obsessed, comfortable juggling appointments, records, and communication
- A calm, kind multitasker who stays cool during the busiest moments
- Tech-savvy and confident navigating digital systems and client records
- A clear, compassionate communicator, especially under pressure
- Eager to grow in a facility that invests in training and team culture
Responsibilities
- Greet clients and patients with warmth and professionalism, in person and over the phone
- Schedule and confirm appointments, keeping the day running smoothly
- Maintain accurate patient records and update charts in our digital systems
- Answer client questions with clarity and calm, especially when pet parents are stressed
- Process payments and handle day-to-day front-desk administrative tasks
- Coordinate between clients and the clinical team so nothing falls through the cracks
- Help create a five-star experience from the first phone call to the final tail wag
Benefits
- Competitive pay, based on experience
- Free virtual mental health for your household (ages 13+)
- Medical, dental, vision, and life insurance
- Generous CE allowance + paid CE time
- Uniform allowance
- Pet care discounts for your personal pets
- PTO, floating holidays, parental leave, and military leave
- A robust Employee Assistance Program (from finances to wellness and everything in between)
- Access to Encore Vet Group’s library of training, CE, and career development resources
- A 401(k) with up to 5% company match
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
