Customer Service Representative/Teller

Equitable Bank • Grand Island, NE

1d

About The Position

Equitable Bank is hiring an experienced teller for its Grand Island team. This position provides customer service while efficiently and accurately processing customer transactions. The role also explains bank services and charges, cross-sells bank products and services when appropriate, and performs other assigned duties such as counting coin and currency, receptionist work, and filing.

Requirements

• High school diploma or equivalent.
• At least 1 year of customer service experience.
• Proficiency in Microsoft Office products.
• Excellent verbal and phone communication skills.
• Creativity and resourcefulness.
• Excellent time-management skills.
• Ability to handle multiple priorities and complete tasks accurately and on time.

Nice To Haves

• Banking experience preferred.

Responsibilities

• Process customer transactions comprehensively, promptly, and efficiently.
• Receive checks and cash for deposits, verify amounts, examine checks for proper endorsements, and enter deposits into computer records.
• Balance the cash drawer at the end of the shift and report discrepancies to a supervisor.
• Explain bank services and charges to customers.
• Keep the teller station stocked with forms, supplies, and other materials.
• Cash checks from various accounts after proper verification.
• Receive mortgage, consumer loan, and other payments and enter them into the computer.
• Issue official checks and gift cards.
• Report malfunctions of teller terminals and other equipment used at the teller station.
• Cross-sell bank products and services as appropriate.
• Perform other assigned duties, including counting coin and currency, general receptionist duties, and filing.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED