Customer Service Representative (REMOTE)
Golden Customer Care
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Posted:
August 30, 2023
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Remote
About the position
We are seeking a Customer Service Representative to join our team. As the human touchpoint for various health, wellness, beauty, and pet brands, your role will involve providing superior knowledge of our products and resolving customer concerns efficiently. With a focus on maintaining high levels of customer happiness and satisfaction, you will handle multiple accounts, research and reconcile payment issues, update customer information, and document actions taken. Additionally, you will work with customers to enhance membership retention, sales, and brand loyalty. Preferred qualifications include maintaining confidentiality and discretion. This is a remote position with weekend availability required.
Responsibilities
- Handle various accounts simultaneously
- Research and reconcile problems concerning charges and payments
- Correct/update customer information as appropriate
- Document accounts with actions taken/customer requests
- Work with customers to increase membership retention, sales, and overall brand loyalty
- Place orders for customers as requested
- Track shipments
- Meet standard call center performance metrics
- Perform other duties as assigned
Requirements
- Location: REMOTE (Alabama, Arizona, Georgia, New Mexico, Nevada, Tennessee, Texas, Utah, and Wyoming)
- Weekend availability required
- Call Center Hours of Operation: 7:00AM-6:00PM MST Monday-Friday, 7:00AM-5:00PM MST Saturday/Sunday
- Handle various accounts simultaneously
- Research and reconcile problems concerning charges and payments
- Correct/update customer information as appropriate
- Document accounts with actions taken/customer requests
- Work with customers to increase membership retention, sales, and overall brand loyalty
- Place orders for customers as requested
- Track shipments
- Meet standard call center performance metrics
- Maintain strictest confidentiality and discretion (Preferred)
Benefits
- Maintain strictest confidentiality and discretion regarding customer information
- Demonstrate critical thinking and problem-solving skills
- Adapt in a fast-paced environment
- Initiative to work independently
- Excellent attendance is required
- Flexibility to work additional hours as may be required
- Strong organizational and leadership skills
- Strong attention to details
- Strong customer service orientation
- Strong understanding of phone etiquette
- Ability to effectively cope with typical job stress
- Ability to establish and maintain effective working relationships with others
- Ability to contribute to a positive working environment