Customer Service Representative (REMOTE)

We are seeking a Customer Service Representative who will be responsible for handling various accounts, researching and resolving issues related to charges and payments, updating customer information, and documenting customer requests. The role also involves working with customers to enhance membership retention, sales, and brand loyalty. Additionally, the representative will be responsible for placing orders for custom products. This position offers the opportunity to work remotely in select states and provides attractive benefits such as medical, dental, and vision insurance, an Employee Stock Ownership Plan, and a 401k retirement contribution.

• Handle various accounts simultaneously
• Research and reconcile problems concerning charges and payments
• Correct/update customer information as appropriate
• Document accounts with actions taken/customer requests
• Work with customers to increase membership retention, sales, and overall brand loyalty
• Place orders for customers as requested
• Track shipments
• Meet standard call center performance metrics
• Perform other duties as assigned
• Maintain strictest confidentiality and discretion regarding customer information

Handle various accounts simultaneously

Research and reconcile problems concerning charges and payments

Correct/update customer information as appropriate

Document accounts with actions taken/customer requests

Work with customers to increase membership retention, sales, and overall brand loyalty

Place orders for customers as requested

Track shipments

Meet standard call center performance metrics

Maintain strictest confidentiality and discretion regarding customer information

Flexibility to work additional hours as may be required

Excellent attendance is required

Strong customer service orientation

Strong understanding of phone etiquette

Strong organizational and leadership skills

Strong attention to details

Ability to work independently

Opportunity to work in a fast-paced environment

Opportunity to demonstrate critical thinking and problem-solving skills

Opportunity to establish and maintain effective working relationships with others

Opportunity to contribute to a positive working environment