Customer Service Representative (Bilingual-Spanish) (REMOTE)

The job overview for this position is that it is a customer service representative role for a company that serves as the human touchpoint for various health, wellness, beauty, and pet brands online. The main responsibility is to provide superior customer service by addressing customer concerns and maintaining high levels of customer happiness and satisfaction. The role requires handling multiple accounts, taking customer calls in both Spanish and English, resolving payment issues, updating customer information, and performing other duties as assigned. Preferred qualifications include maintaining confidentiality, demonstrating strong communication skills, and having previous customer service experience.

• Handle various accounts simultaneously
• Take Spanish and English customer calls
• Research and reconcile problems concerning charges and payments
• Correct/update customer information as appropriate
• Document accounts with actions taken/customer requests
• Place orders for customers as requested
• Track shipments
• Meet standard call center performance metrics
• Maintain strictest confidentiality and discretion regarding customer information
• Perform other duties as assigned

• Customer service experience
• Ability to handle multiple accounts simultaneously
• Fluency in both Spanish and English
• Strong problem-solving skills
• Attention to detail in reconciling charges and payments
• Ability to update and correct customer information
• Documentation skills
• Order placement for customers
• Tracking shipments
• Meeting call center performance metrics
• Maintaining confidentiality and discretion regarding customer information

• Maintain strictest confidentiality and discretion regarding customer information
• Demonstrate critical thinking and problem-solving skills
• Adapt in a fast-paced environment
• Initiative to work independently
• Excellent attendance is required
• Flexibility to work additional hours as may be required
• Strong organizational and leadership skills
• Strong attention to details
• Strong customer service orientation
• Strong understanding of phone etiquette
• Strong written and oral communication skills in English and Spanish
• Ability to effectively cope with typical job stress
• Ability to establish and maintain effective working relationships with others
• Ability to contribute to a positive working environment