Customer Service Representative (Bilingual-Spanish) (REMOTE)

We are seeking a Customer Service Representative to join our team. As the human touchpoint for various health, wellness, beauty, and pet brands, your role will involve providing superior knowledge of our products and resolving customer concerns efficiently. The position requires handling multiple accounts, taking Spanish and English customer calls, researching and reconciling payment issues, updating customer information, documenting actions taken, placing orders, tracking shipments, and meeting call center performance metrics. Preferred qualifications include maintaining confidentiality, demonstrating critical thinking, and problem-solving skills.

• Handle various accounts simultaneously
• Take Spanish and English customer calls
• Research and reconcile problems concerning charges and payments
• Correct/update customer information as appropriate
• Document accounts with actions taken/customer requests
• Place orders for customers as requested
• Track shipments
• Meet standard call center performance metrics
• Maintain strictest confidentiality and discretion regarding customer information
• Demonstrate critical thinking and problem-solving skills

• Location: REMOTE (Alabama, Arizona, Georgia, New Mexico, Nevada, Tennessee, Texas, Utah, and Wyoming)
• Handle various accounts simultaneously
• Take Spanish and English customer calls
• Research and reconcile problems concerning charges and payments
• Correct/update customer information as appropriate
• Document accounts with actions taken/customer requests
• Place orders for customers as requested
• Track shipments
• Meet standard call center performance metrics
• Maintain strictest confidentiality and discretion regarding customer information
• Demonstrate critical thinking and problem-solving skills

• Maintain strictest confidentiality and discretion regarding customer information
• Demonstrate critical thinking and problem-solving skills
• Adapt in a fast-paced environment
• Initiative to work independently
• Excellent attendance is required
• Flexibility to work additional hours as may be required
• Strong organizational and leadership skills
• Strong attention to details
• Strong customer service orientation
• Strong understanding of phone etiquette
• Strong written and oral communication skills in English and Spanish
• Ability to effectively cope with typical job stress
• Ability to establish and maintain effective working relationships with others
• Ability to contribute to a positive working environment