Customer Service Representative/Receptionist

Steven Automotive • Harrisonburg, VA

10d • Onsite

About The Position

Steven Collision Center is seeking a friendly, organized, and professional Customer Service Representative / Receptionist for an office-based position. This role serves as the first point of contact for customers and supports the Collision Center’s daily administrative operations. The ideal candidate is bilingual in English and Spanish, enjoys working with people, and takes pride in maintaining an organized office. The position involves greeting customers, answering phones, assisting with scheduling, communicating repair updates, and helping customers navigate the repair process.

The front office contributes to a positive customer experience by helping customers feel informed and supported throughout the repair process. The role works with estimators and other team members and supports the Collision Center with administrative tasks as needed.

Requirements

• Bilingual in English and Spanish.
• Strong verbal and written communication skills.
• Friendly, professional, and customer-focused demeanor.
• Excellent organizational skills and attention to detail.
• Comfortable answering phones and using email, text messaging, and computer systems.
• Ability to multitask and prioritize responsibilities in a busy office environment.
• Dependable, punctual, and able to work effectively as part of a team.

Nice To Haves

• Previous receptionist, office administration, or customer service experience.
• Automotive or collision center experience.

Responsibilities

• Greet customers and visitors in a friendly, professional manner.
• Answer incoming phone calls, direct inquiries, and take messages.
• Assist customers with questions, appointments, and estimate scheduling.
• Communicate repair status updates by phone, text, and email.
• Coordinate with estimators and other team members to keep customers informed.
• Maintain accurate customer records and document communications.
• Perform general office and administrative duties, including filing, data entry, and scheduling.
• Help maintain an organized, professional front desk and reception area.
• Address customer questions and concerns professionally, escalating issues when needed.
• Support the Collision Center team with additional administrative tasks as needed.

Benefits

• Competitive compensation
• Medical, dental, and vision insurance
• 401(k) retirement plan
• Paid time off
• Paid training and development
• Employee discounts
• Opportunities for professional growth and career advancement

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed