Customer Service Representative – Inside Sales
About The Position
Sila Heating, Air Conditioning, Plumbing & Electrical is looking for a Customer Service Representative / Inside Sales Representative who knows how to connect with customers, uncover their needs, and turn conversations into booked appointments. This isn't a role where you simply answer the phone and take messages. Our Customer Service team plays a direct role in the growth of the business. You'll handle incoming customer calls, follow up on opportunities, make outbound calls, and help ensure homeowners get connected with the HVAC, plumbing, or electrical services they need. We're looking for someone who's hungry to hit goals, comfortable being measured on performance, and motivated by an incentive-based compensation structure. If you're competitive, persuasive without being pushy, and enjoy working toward measurable goals, we want to talk to you.
Requirements
- Customer service, inside sales, call center, appointment-setting, or similar experience
- Competitive, motivated, and comfortable working toward measurable goals
- Strong phone presence with the ability to build rapport and overcome objections
- Comfortable making both inbound and outbound calls
- Self-motivated, coachable, and able to thrive in a fast-paced environment
Nice To Haves
- Experience with bonuses, incentives, or performance-based compensation preferred
- Experience with ServiceTitan is a plus
Responsibilities
- Answer inbound customer calls and convert opportunities into booked service appointments
- Build rapport quickly, ask the right questions, and identify how Sila can best help the customer
- Make proactive outbound calls to existing and prospective customers
- Follow up on open opportunities, unsold estimates, maintenance needs, and other customer inquiries
- Help fill available appointment capacity and maximize booking opportunities
- Educate customers on relevant services, maintenance options, promotions, and solutions
- Overcome customer objections and confidently ask for the appointment
- Follow up with customers who previously expressed interest but have not yet scheduled service
- Accurately enter customer information, call notes, and appointment details into ServiceTitan
- Partner with Dispatch, Operations, and field teams to create a smooth customer experience
- Meet and exceed individual and team performance goals
- Track your results and take ownership of improving your performance
Benefits
- Competitive hourly pay
- Performance-based incentives
- Shift differential for eligible schedules
- Medical, dental, and vision insurance
- 401(k) with company match
- Paid time off
- Training and career advancement opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
