Customer Service (Anaheim, California USA)
California Surveying & Drafting Supply, Inc. (CSDS)•Anaheim, CA
•Onsite
About The Position
CSDS is seeking a highly motivated Customer Service Representative / Inside Sales Associate to join our Anaheim team. This role serves as the primary point of contact for customers, supporting branch sales growth through outbound prospecting, lead qualification, account development, and product promotion. The ideal candidate is customer-focused, sales-oriented, and thrives in a fast-paced environment where exceptional service leads to increased customer loyalty and revenue growth.
Requirements
- 1+ years of customer service, inside sales, sales support, or account management experience.
- Strong communication and relationship-building skills.
- Proven ability to identify customer needs and recommend solutions.
- Excellent phone presence and customer engagement skills.
- Highly organized with strong follow-up and time management abilities.
- Self-motivated and capable of working independently.
- Comfortable working toward sales goals and performance metrics.
- Experience using Microsoft Office applications.
Nice To Haves
- CRM experience (Salesforce, HubSpot, Dynamics, etc.) is an asset.
- Construction, surveying, utility, engineering, GIS, or technology industry experience is a plus.
- Bachelor's degree or equivalent work experience preferred but not required.
Responsibilities
- Deliver an exceptional customer experience across all customer interactions.
- Respond to customer inquiries via phone, email, e-commerce, and walk-in traffic.
- Build strong relationships with existing customers and become a trusted resource for their equipment and technology needs.
- Resolve customer concerns efficiently while maintaining high levels of customer satisfaction.
- Identify opportunities to grow existing accounts through cross-selling and upselling products, services, rentals, training, and support programs.
- Support branch revenue goals by promoting new products, special programs, and manufacturer promotions.
- Conduct outbound sales calls to existing and prospective customers.
- Follow up on quotes, leads, open opportunities, and inactive accounts.
- Qualify inbound leads and coordinate opportunities with outside sales representatives.
- Assist with onboarding new customers and expanding customer relationships.
- Maintain consistent contact with customers to identify upcoming projects and equipment needs.
- Advise customers on equipment selection, applications, software solutions, and accessories.
- Recommend alternative products or solutions that better meet customer requirements.
- Stay informed on industry trends, technologies, and CSDS product offerings.
- Assist customers in understanding the business value of our solutions.
- Process sales orders, quotations, rental requests, and customer transactions.
- Maintain accurate customer and opportunity records within our CRM.
- Support branch operations through data entry, reporting, and administrative activities.
- Work collaboratively with sales, service, rental, and training teams to drive customer success.
Benefits
- Competitive base salary starting at $25.00/hour
- Sales commission opportunity of up to $15,000 annually
- Company-paid 401(k) contribution (guaranteed)
- Opportunity to purchase shares in a successful private company
- Vacation, sick time, and holiday pay
- Company-paid medical and dental insurance (less $25 employee contribution)
- Ongoing professional development and manufacturer-certified training
- Book Club Program (we purchase books that support your professional growth)
- Company-provided phone, computer, and demonstration tools
- Permanent, full-time employment
- Career growth opportunities within sales, business development, and leadership
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
