Customer Service Representative I-Greenwood Urgent Care

Indiana University Health System • Greenwood, IN

14h • Onsite

About The Position

IU Health is seeking a Customer Service Representative I for Greenwood Urgent Care. The role supports patients and customers by handling inquiries, resolving basic issues, coordinating with other departments, documenting interactions, and processing service requests. The organization seeks compassionate, service-oriented team members who support their colleagues and pursue excellence.

Requirements

• High school diploma or GED.
• 0–3 years of relevant experience.
• Proficiency in Microsoft Office.
• Ability to manage time effectively in a fast-paced environment.
• Availability to work the stated schedule and holidays.

Responsibilities

• Respond to patient and customer inquiries by phone and email in a timely, professional manner.
• Determine appropriate ways to resolve basic issues while meeting patient and customer needs and organizational guidelines.
• Collaborate with other departments as needed to resolve issues.
• Gather and document patient and customer information and interactions accurately for database recording and scheduling.
• Process orders, exchanges, and other service requests.
• Maintain professionalism and a positive attitude in all patient and customer interactions.

Benefits

• 401(k) retirement savings with employer match.
• Tuition reimbursement.
• Employee Assistance Program counseling at no cost.
• Team member wellness programs with participation points that contribute toward a biweekly financial incentive.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED