Customer Service Representative I-Greenwood Urgent Care

IU Health • Greenwood, IN

1d • Onsite

About The Position

The Customer Service Representative I supports patients and customers at Greenwood Urgent Care by responding to inquiries and service requests in a timely, professional manner. The role handles basic issues, identifies appropriate resolutions in accordance with patient/customer needs and organizational guidelines, and collaborates with other departments when needed. It also involves accurately collecting and documenting information and interactions for database records and scheduling, processing orders and exchanges, and maintaining a positive, professional attitude in all interactions.

The schedule includes Monday through Friday between 7:45 a.m. and 8:15 p.m. in 10- or 12-hour shifts, and Saturday and Sunday between 7:45 a.m. and 6:15 p.m. Holiday availability is required. The work location is Greenwood Urgent Care.

Requirements

• High school diploma or GED.
• 0–3 years of relevant experience.
• Proficiency in Microsoft Office.
• Ability to manage time effectively in a fast-paced environment.

Responsibilities

• Respond to patient/customer inquiries by phone and email in a timely and professional manner.
• Determine the best method to resolve basic issues while meeting patient/customer needs and organizational guidelines.
• Collaborate with other departments as necessary to resolve issues.
• Accurately gather and document patient/customer information and interactions for database recording and scheduling.
• Process orders, exchanges, and other service requests.
• Maintain professionalism and a positive attitude in all patient/customer interactions.

Benefits

• 401(k) retirement savings with employer match
• Tuition reimbursement
• Employee Assistance Program counseling at no cost
• Healthy Results wellness programs with participation points that contribute toward a biweekly financial incentive

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED