Customer Service Representative/Final Gift Coordinator

Pieper Veterinary • Middletown, CT

4d

About The Position

Pieper Memorial Veterinary Center is seeking a compassionate, detail-oriented Customer Service Representative / Final Gift Coordinator. This role combines exceptional client service with coordinating final gift and memorial services for pets. The coordinator supports grieving families and ensures each interaction is handled with empathy, professionalism, and respect. The position is scheduled part-time, with an anticipated schedule of Mondays and Thursdays from 7:00 a.m. to 5:00 p.m., and pays $20.00–$24.00 per hour based on experience.

The role includes communicating with clients, answering phones and inquiries, coordinating memorial arrangements, maintaining accurate records, and working with internal teams and outside service providers. The successful candidate will be organized, compassionate, attentive to detail, and comfortable communicating in emotionally sensitive situations.

Requirements

• Previous customer service experience.
• Strong communication and interpersonal skills.
• Ability to communicate with empathy and professionalism during emotionally sensitive situations.
• Exceptional organizational skills and attention to detail.
• Ability to manage multiple responsibilities while maintaining accuracy.
• Strong computer and administrative skills.
• Ability to work independently and as part of a team.
• Commitment to providing exceptional client service.

Nice To Haves

• Veterinary, healthcare, funeral service, or client service experience.
• Experience working with grieving clients or families.
• Experience with EzyVet or similar software platforms.
• Administrative or coordination experience.
• Passion for helping people and supporting the human-animal bond.

Responsibilities

• Communicate with clients professionally and compassionately.
• Answer phones and assist with client inquiries.
• Coordinate final gift and memorial services accurately and respectfully.
• Provide clients with updates and information regarding memorial arrangements.
• Maintain accurate records and documentation.
• Coordinate with internal teams and outside service providers as needed.
• Ensure final gift processes are completed accurately and efficiently.

Benefits

• Paid time off (as applicable)
• Employee Assistance Program
• Continuing education opportunities
• Up to 75% employee pet care discount
• Team events
• Career growth opportunities

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed