Customer Service Data Coordinator Representative

Standex • Fairfield, OH

9d

About The Position

The Customer Service Data Coordinator / Customer Service Representative manages customer orders, customer records, and related business data while providing customer service support. The role combines high-volume data entry and administrative responsibilities with customer-facing order management, serving as a link between customers and internal departments to ensure accurate orders, proactive communication, and timely issue resolution.

The position is suited to an organized, detail-oriented, data-driven candidate who can manage large volumes of information and support customer needs in a fast-paced manufacturing environment. It offers growth opportunities into broader customer service, account management, and operational coordination responsibilities.

Requirements

• Previous experience in data entry, administrative support, customer service, or a related role.
• Strong typing and computer skills, including Microsoft Office applications.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong organizational and communication skills.
• Excellent attention to detail and accuracy.

Nice To Haves

• Experience with ERP, CRM, or order management systems.

Responsibilities

• Perform high-volume data entry accurately and maintain customer information, pricing, part numbers, purchase orders, and order-related data in ERP and CRM systems.
• Verify information, research and resolve discrepancies, and maintain customer records, order history, documentation, and data integrity.
• Generate reports, spreadsheets, and customer-related documentation; support data audits, account maintenance, and process compliance.
• Maintain electronic and hard-copy filing systems.
• Process customer orders from entry through delivery, ensuring accurate quantities, pricing, and delivery requirements.
• Respond to customer inquiries about order status, delivery schedules, and product information.
• Proactively communicate order confirmations, changes, shipment updates, and delivery delays.
• Coordinate order fulfillment, monitor open orders, and track customer requests and follow-up activities.
• Work with Sales, Planning, Procurement, Operations, Shipping, and Finance to support customer commitments.
• Coordinate shipment requirements and routing instructions with logistics and shipping teams.
• Assist with credit holds, invoicing discrepancies, customer billing questions, return material authorizations (RMAs), customer complaints, and issue resolution.
• Escalate delivery, supply, or service concerns appropriately.
• Assist the Customer Service Manager with daily administrative responsibilities.
• Prepare customer correspondence and reports.
• Support departmental projects, process improvements, and continuous improvement initiatives.
• Assist with scheduling, documentation, and other administrative duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed