Customer Service Data Coordinator Representative

Standex•Fairfield, OH

About The Position

The Customer Service Data Coordinator / Customer Service Representative manages customer orders, customer records, and related business data while providing customer service support. The role combines high-volume data entry and administrative responsibilities with customer-facing order management activities, acting as a link between customers and internal departments to support order accuracy, proactive communication, and timely issue resolution. The position is in a fast-paced manufacturing environment and offers growth opportunities into broader customer service, account management, and operational coordination responsibilities. The primary focus is data entry and data management. The role enters and maintains customer information, pricing, part numbers, purchase orders, and order-related data in ERP and CRM systems; verifies information; researches and coordinates resolution of discrepancies; maintains customer records, order history, documentation, and filing systems; generates reports and spreadsheets; and supports data audits, account maintenance, and process compliance. The role also processes customer orders through delivery, responds to customer inquiries, communicates confirmations and order or shipment updates, monitors open orders, and follows up on requests. It coordinates with Sales, Planning, Procurement, Operations, Shipping, and Finance; supports shipment routing, credit holds, invoicing and billing questions, RMAs, complaints, and issue resolution; and escalates delivery, supply, or service concerns as appropriate. Administrative duties include assisting the Customer Service Manager, preparing correspondence and reports, supporting departmental projects and process improvement initiatives, and assisting with scheduling, documentation, and other assigned duties. Success is measured by accurate and timely data entry, reliable customer records, effective operational support, positive customer interactions, and completion of tasks within established timelines.

Requirements

Previous experience in data entry, administrative support, customer service, or a related role.
Strong typing and computer skills, including Microsoft Office applications.
Ability to manage multiple priorities in a fast-paced environment.
Strong organizational and communication skills.
Excellent attention to detail and accuracy.

Nice To Haves

Experience with ERP, CRM, or order management systems.

Responsibilities

Perform high-volume data entry accurately.
Enter, maintain, and update customer information, pricing, part numbers, purchase orders, and order-related data in ERP and CRM systems.
Verify data, research discrepancies, and coordinate their resolution with other departments.
Maintain customer records, order history, documentation, and electronic and hard-copy filing systems.
Generate reports, spreadsheets, and customer-related documentation.
Support data audits, customer account maintenance, and process compliance requirements.
Process customer orders from entry through delivery, ensuring accurate quantities, pricing, and delivery requirements.
Respond to customer inquiries about order status, delivery schedules, and product information.
Communicate order confirmations, changes, shipment updates, and delivery delays proactively.
Coordinate order fulfillment, monitor open order status, and follow up on customer requests.
Work with Sales, Planning, Procurement, Operations, Shipping, and Finance to support customer commitments.
Coordinate shipment requirements and routing instructions with logistics and shipping teams.
Assist with credit holds, invoicing discrepancies, customer billing questions, RMAs, customer complaints, and issue resolution.
Escalate delivery, supply, or service concerns appropriately.
Assist the Customer Service Manager with daily administrative responsibilities.
Prepare customer correspondence and reports; support departmental projects, process improvements, and continuous improvement initiatives.
Assist with scheduling, documentation, and other administrative duties as assigned.