GIFT SHOP REPRESENTATIVE
About The Position
The Gift Shop Representative assists with displaying and selling merchandise, operating the cash register, and providing general retail support and customer service. The role includes daily stocking, helping maintain regular shop hours, and assisting the Gift Shop Lead with back-office procedures such as POS item entry, purchase orders, merchandise receiving, and staging. The representative practices the Serve-U philosophy and supports shop operations, including staffing the shop when volunteers are absent. The position involves promoting products, assisting with staff and volunteer training, coordinating POS data entry and merchandise receiving, and helping develop store displays and product marketing. It also includes maintaining aisles and inventory, sorting and stocking merchandise, dusting, and transporting, lifting, and unpacking boxes. The representative handles cash and credit card transactions, payroll deductions, returns, daily sales receipts, and register reconciliation.
Requirements
- High school diploma or GED.
- At least 2 years of retail and customer service experience.
- High level of customer service and a positive sales approach.
- Flexibility in work schedule and dependability, particularly during seasonal sales periods.
- Strong organizational skills and ability to multitask.
- Creative skills for shop displays and the overall shop appearance.
- Ability to work in a fast-paced, stressful retail environment.
- Effective interpersonal, communication, and teamwork skills.
- Data entry skills.
Responsibilities
- Display and sell merchandise, use good salesmanship to upsell products, and model SERVE-U behavior.
- Operate the cash register and provide quick, accurate, complete transactions and customer service.
- Assist with daily Gift Shop operations, including staffing the shop in the absence of volunteers and helping maintain regular business hours.
- Assist in training staff and volunteers and instruct volunteers on sales and customer service skills.
- Maintain a communication notebook as an information tool for volunteers and staff.
- Coordinate with the Gift Shop Lead on POS data organization and item entry, purchase orders, merchandise receiving, and back-office staging.
- Coordinate store displays and product marketing, and help deliver merchandise to the sales floor within 48 hours of receipt.
- Maintain aisles and merchandise, including checking in and marking items, sorting cards and magazines, stocking shelves, dusting, transporting and unpacking boxes, and inventory.
- Assist volunteers with shop operations during work hours.
- Verify cash drawer amounts at the start of shifts, reconcile drawers at shift end, record credit card transactions, and report and post-void transactions.
- Cash out at the end of shifts and ensure the register drawer balances with the tape amount.
- Perform payroll deduction transactions.
- Count and balance daily sales receipts, process credit card transactions, handle register cash, accept payments, and provide correct change.
Benefits
- Comprehensive medical, dental, and vision benefits.
- Employer-funded pension plan, vested after five years, and voluntary 403B.
- Paid time off accrued from day one.
- Onsite fitness studios and discounts to Carilion Wellness centers.
- Access to the Personify Health health and wellness app.
- Childcare discounts.
- Continued education and training.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
