Gift Shop Associate

Angel Of The Winds Casino Resort•Arlington, WA

About The Position

The Gift Shop Associate provides exceptional guest service in a friendly and professional manner while supporting the gift shop’s daily operations. The role involves operating registers, handling cash and paperwork accurately, maintaining product and register-area standards, and complying with store policies and age-restricted sales requirements. Associates may be required to work nights, weekends, and holidays in a 24-hour, 7-day-a-week operation.

Requirements

Exceptional guest-service skills.
Cash-handling experience.
Customer-service orientation and excellent verbal and written communication skills.
Ability to multitask and work independently.
Basic math knowledge.
Ability to work as a team player and demonstrate reliability.
Ability to operate general office equipment.
Ability to receive and comply with verbal directives.
Ability to interact positively under pressure.
Ability to adapt to fluctuating levels of customer-service requests.
Must be able to obtain and maintain a Class B gaming license from the Stillaguamish Tribal Gaming Agency and Washington State.
Must be able to obtain and maintain a Washington State Mandatory Alcohol Server Training (MAST) Class 12 Mixologist Permit.
Ability to receive detailed information through oral and written communication.
Ability to exert up to 50 pounds of force occasionally, up to 20 pounds frequently, and up to 10 pounds constantly to move objects.
Ability to perform repetitive movement daily, with sedentary work and occasional bending and crouching.

Nice To Haves

Prior retail experience.

Responsibilities

Follow register operations policies and procedures.
Enforce compliance with age-restricted sales requirements.
Provide outstanding customer service by greeting and acknowledging customers, maintaining a friendly environment, and demonstrating product knowledge.
Maintain awareness of promotions and advertisements.
Operate registers accurately and efficiently, and maintain cash and paperwork at registers.
Communicate customer requests to management.
Keep the register area orderly and supplies stocked; rotate stock to monitor expiration dates.
Count cash drawers at the beginning and end of shifts to verify amounts and ensure adequate change.
Comply with established store policies and standards, including safekeeping funds and property, personnel practices, security, sales, and record-keeping procedures.
Work nights, weekends, and holidays as required.
Perform other duties as assigned.