Customer Service Representative/Dispatch

World Truck Towing & Recovery • Seville, OH

19h • Onsite

About The Position

World Truck Towing & Recovery, Inc. is hiring a full-time Customer Service Representative/Dispatch team member in Seville, Ohio (Medina Area). The role provides customer support and dispatch coordination for towing and roadside services. No towing experience is required, and paid training is provided. The company describes the opportunity as offering a consistent weekend schedule and the chance to grow with the company. Compensation is $15.00–$18.00 per hour.

Requirements

• High school diploma or equivalent.
• Strong communication and multitasking skills.
• Ability to stay calm and professional under pressure.
• Basic computer skills.
• Reliable, detail-oriented, and team-focused.

Nice To Haves

• Customer service experience is preferred but not required.
• Dispatch software experience is a plus.

Responsibilities

• Deliver calm, professional support in high-pressure situations.
• Answer incoming calls and gather key information using guided questions.
• Dispatch towing and roadside services efficiently and accurately.
• Provide service updates and estimated arrival times.
• Coordinate with drivers and keep customers informed.
• Assist with billing, scheduling, and administrative tasks.
• Retain information and demonstrate attention to detail.
• Interpret directions and complete tasks with minimal supervision.

Benefits

• Paid training.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED