Inbound Customer Service & Dispatch Specialist

Infinity•Cedar Rapids, IA

6d•Onsite

About The Position

Infinity is seeking a compassionate, quick-thinking, detail-oriented Account Executive (AE) for its inbound customer service team. The role serves as a first point of contact for consumers, haulers, and fleet businesses needing emergency roadside assistance. The AE listens to customers, helps them through urgent situations, and coordinates roadside service providers while delivering clear, empathetic support in a fast-paced environment. The position involves handling diverse call types, resolving customer issues, answering inquiries, and accurately documenting interactions. A successful candidate can remain composed under pressure, adapt to changing priorities, and use multiple technology platforms. The role is onsite and includes an onsite technical assessment. Listed shifts are afternoon or daytime schedules, primarily 2:00 p.m.–7:30 p.m., with some 9:30 a.m.–6:00 p.m. or 11:00 a.m.–7:30 p.m. options across the days specified in the posting. Infinity describes its culture as collaborative and growth-focused, with paid training, coaching, advancement opportunities, and a promote-from-within philosophy. The posting lists pay of $14 per hour and same-day pay opportunities through PayActiv. Medical, dental, vision, and other benefits are offered to full-time employees.

Requirements

Type at least 25 words per minute accurately.
Strong verbal and written communication skills, including the ability to demonstrate empathy and remain composed.
A service-oriented mindset and genuine interest in helping people in urgent situations.
Experience in a fast-paced, high-volume environment such as a call center, dispatch, hospitality, or a similar setting.
Comfort using CRM systems, Google Maps or other mapping tools, and dispatch software.
At least 6 months of customer service experience.
Ability to complete an onsite technical assessment.
Ability to sit for prolonged periods while working at a desk and on a computer.
Ability to lift up to 10 pounds if necessary.

Nice To Haves

High school diploma or equivalent is preferred.

Responsibilities

Listen actively, show empathy, and guide customers through roadside emergencies.
Dispatch roadside service providers quickly and accurately.
Problem-solve under pressure and deliver effective real-time solutions.
Resolve issues, answer inquiries, and ensure customers feel supported.
Accurately document interactions and communicate clearly with customers, providers, and clients.
Handle diverse call types, shifting priorities, and multiple technology platforms.
Provide real-time updates to customers, providers, and clients throughout the dispatch process.