Customer Service Representative (Contract)

Garner is seeking a Contract Customer Service Representative to join their team and provide support to Garner members. The role involves engaging with members via phone, chat, and email to help them understand and utilize their healthcare benefits, find the right healthcare providers, and assist with eligible claims. The ideal candidate should have a passion for helping people, excellent communication skills, and the ability to think creatively and empathetically. This is a fully remote contract position with a focus on member support and a commitment to delivering amazing service.

• Delivering amazing service to members via phone, chat, and email
• Offering education and guidance to help members understand and utilize their benefits
• Assisting members in finding the right healthcare provider for their needs
• Following documented best practices for handling member inquiries
• Suggesting process improvements as identified
• Managing and organizing workload using Garner's platform and tools (Zendesk and G Suite)
• Triaging and escalating complex and urgent member care needs
• Retaining detailed knowledge of employer health benefits and insurance
• Relaying member feedback to leadership teams for improvement of Garner's solution

• Delivering amazing service to members via phone, chat, and email
• Offering education and guidance to help members understand and utilize their benefits
• Helping members find the right healthcare provider for their needs
• Following documented best practices for handling member inquiries
• Suggesting process improvements as identified
• Managing and organizing workload using Garner's platform and tools (Zendesk and G Suite)
• Triaging and escalating complex and urgent member care needs
• Retaining detail-oriented working knowledge of employer health benefits and insurance
• Relaying member feedback to leadership teams to improve Garner's solution
• Passion for helping people solve problems with creative and empathetic thinking
• Experience working in a customer-facing environment with demonstrated ability to stay calm under pressure
• Excellent written and verbal communication skills
• High level of process-orientation, digital organization, and resourcefulness
• Desire to work in a rapidly evolving startup environment

• Competitive salary range of $17-19/hour
• Opportunity for growth and advancement within the company
• Ability to work in a rapidly evolving startup environment
• Chance to be a part of a mission to improve the healthcare system
• Equal Employment Opportunity employer, promoting diversity and inclusion
• Accommodations for qualified individuals with disabilities during the recruiting process