Customer Service Representative

As a Customer Service Representative at Ergeon, you will play a crucial role in ensuring timely and high-quality communication with customers. Your main responsibilities will include handling inbound calls, triaging customer requests, and maintaining customer records. With a customer-first approach, you will contribute to creating the best customer experience and supporting the growth of the company. This is a remote position with flexible working hours and the opportunity for professional growth and development.

• Be a team player and constantly look for ways to share resources and assist others in your team.
• Handling inbound calls and being able to triage them appropriately.
• Ability to manage escalated customers and being able to de-escalate them.
• Maintain customer records by updating account information in our CRM.
• Constant training to be up to date with current offerings.

• 2+ years of experience in Customer service
• Great communication skills
• Ability to master high-level information for our products and concepts quickly
• Available for flexible schedule, with weekends, working 40 hours per week between 7AM CST to 9 PM CST
• Organizational Skills
• Flexibility with work hours, including possible weekends
• A positive attitude and a passion for customer satisfaction
• Remote work experience (Nice to have)
• Familiarity with Google Workspace software (Nice to have)
• Experience in a similar industry or product range (Nice to have)
• Certification in Customer Service (Nice to have)
• Good Laptop setup with Chrome browser
• Minimum of 8GB RAM
• Minimum processor: Core i5 8000 Series (8th Gen) or higher for PC, Core i5 10000 Series (10th Gen) or higher for laptops (For Intel variants of CPUs)
• AMD Ryzen 5, 4500 (4th Gen) or higher (For AMD variants of CPUs)
• Stable high-speed internet connection with at least 10mbps upload and 20mbps download with ethernet connection
• Headset with a noise cancelling microphone
• Power backup of 250-300W UPS
• Ability to access up to 1.5GB of data per day during storm outages
• Hourly Salary of 5 USD, depending on experience and location
• 100% remote position for people located in Belize, Bolivia, Brazil, Chile, Colombia, Costa Rica, Ecuador, El Salvador, Guatemala, Haiti, Honduras, Mexico, Nicaragua, Panama, Paraguay, Peru, Suriname, Argentina, Uruguay, and Venezuela
• Full-time position with expectations of at least 40 hours per week
• Availability Monday through Sunday (Working 5 days per week) between 6:00am - 10:00pm CST
• Training period of 2 weeks including 1-1 sessions, constant mentoring, teamwork, practical use and understanding of technical tools, and live exercises to develop abilities

• Competitive compensation
• All-Remote work environment
• Tech, Wellness & Learning fund
• Stock options
• Birthday Paid day off
• Flexible Paid time off
• Free Headset Benefit
• Equipment replacement
• Co-Working Fund
• Language Classes
• Remote Health Insurance