Customer Service Rep(01222) - 912 W Michigan Ave

Domino's Franchise • Marshall, MI

21h • Onsite

About The Position

The Customer Service Rep provides friendly, positive customer service while taking and processing orders in person and over the phone. The role also includes handling cash, addressing customer concerns, upselling, preparing high-quality pizzas and other food, maintaining food and portion control, following hygiene and food-safety practices, and completing general cleaning duties. Team members receive in-store training and support from a manager or teammate. The position may be part-time or full-time.

Requirements

• Ability to comprehend and give correct written instructions.
• Ability to communicate verbally with customers and co-workers to process orders over the phone and in person.
• Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
• Ability to make correct monetary change.
• Verbal, writing, and telephone skills to take and process orders.
• Motor coordination between eyes and hands or fingers to make precise movements rapidly and accurately.
• Ability to enter orders using a computer keyboard or touch screen.
• Ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality-control standards, deal with people, analyze and compile data, and make judgments and decisions.
• Ability to perform the described physical tasks, including standing, walking short distances, lifting and carrying supplies, pushing or pulling trays, occasionally climbing, bending, crouching, and reaching continuously.
• Ability to work around varying and sometimes adverse weather, changing temperatures, food odors, cornmeal dust, cramped quarters, hot surfaces and tools, sharp edges, and moving mechanical parts.

Responsibilities

• Demonstrate a friendly, positive attitude and strong customer service skills.
• Take and process orders over the phone and in person.
• Address customer concerns.
• Handle cash and make correct monetary change.
• Upsell products.
• Make high-quality pizzas and prepare food.
• Maintain food and portion control and follow hygiene and food-safety practices.
• Operate store equipment.
• Stock ingredients and supplies from the delivery area to storage and work areas.
• Receive deliveries and prepare products.
• Take inventory and complete associated paperwork.
• Clean equipment and the facility approximately daily, including performing other outside tasks such as removing trash.
• Communicate with customers and co-workers to process orders.

Benefits

• In-store training and support.
• Opportunities for career advancement, including progression from customer service to management and franchise ownership.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed