Customer Service Rep(01116) - 3246 E Michigan Ave

Domino's Franchise•Jackson, MI

15h•Onsite

About The Position

The Customer Service Rep provides friendly, positive customer service in a Domino’s store. The role involves taking and processing orders in person and over the phone, addressing customer concerns, handling cash, and upselling. Team members also prepare food and high-quality pizzas, maintain food and portion control, follow hygiene and food-safety practices, and perform general cleaning duties. The position includes operating store equipment, stocking and preparing ingredients, receiving deliveries, taking inventory, completing related paperwork, and cleaning the equipment and facility approximately daily. The role requires clear verbal and written communication with customers and coworkers, accurate order entry using a computer keyboard or touch screen, basic arithmetic and cash-change skills, and the ability to work independently or with others under stress while meeting quality standards. Work conditions may include adverse weather during outside tasks, changing temperatures, food odors, cornmeal dust, cramped spaces, hot surfaces and tools, sharp edges, and moving mechanical parts. Physical tasks include standing, walking short distances, lifting and carrying supplies, moving trays, occasional climbing, bending, crouching, reaching, and continuous hand use.

Requirements

Ability to comprehend and give correct written instructions.
Ability to communicate verbally with customers and coworkers to process orders in person and over the phone.
Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
Ability to make correct monetary change.
Verbal, writing, and telephone skills to take and process orders.
Motor coordination between eyes and hands or fingers to make precise movements rapidly and accurately.
Ability to work alone and with others, perform repetitive tasks, work under stress, meet quality-control standards, deal with people, analyze and compile data, and make judgments and decisions.
Ability to stand for most tasks and walk short distances for short durations.
Ability to unload deliveries using a hand truck and lift cases weighing up to 50 pounds, with dimensions up to 3 feet by 1.5 feet, from the floor onto shelves up to 72 inches high.
Ability to carry supplies, including large cans weighing 3 pounds 7 ounces, pizza sauce weighing approximately 30 pounds, and three pizza-dough trays weighing approximately 12 pounds each.
Ability to push or pull trays on dollies; a stack of trays approximately 24–30 inches high requires up to 7.5 pounds of force to push.
Ability to infrequently navigate stairs or climb a ladder.
Ability to bend forward, crouch, squat, and reach continuously as needed for food preparation, stocking, and cleaning.
Continuous use of hands and essential eye-hand coordination; shaping pizza dough requires frequent, forceful use of forearms and wrists.
Ability to talk and hear on the telephone; near and mid-range vision and depth perception; and ability to differentiate between hot and cold surfaces.

Responsibilities

Demonstrate a friendly, positive attitude and provide great customer service.
Take and process orders over the phone and in person.
Address customer concerns.
Handle cash and make correct monetary change.
Upsell products.
Make pizzas and prepare food while maintaining food and portion control.
Follow hygiene and food-safety practices.
Stock ingredients and supplies from delivery areas to storage, work areas, and the walk-in cooler.
Prepare products and receive deliveries.
Take inventory and complete associated paperwork.
Operate store equipment and enter orders using a computer keyboard or touch screen.
Clean equipment and the facility approximately daily.
Perform general cleaning duties, including outside tasks such as removing trash.