Customer Service Rep - Night and Weekends

Planet Fitness - Baseline Fitness • Fargo, ND

9d • Onsite

About The Position

The Customer Service Rep is responsible for new member sales and creating a positive member experience at the Fargo II location in Fargo, North Dakota. The role handles front-desk duties, assists prospective and current members, supports member services, and helps maintain the cleanliness and neatness of the club.

The position is listed as full-time/part-time and includes four 8-hour shifts. Each shift includes at least one hour of deep cleaning and at least one hour of continued training; the remainder of the shift is spent performing the essential duties and responsibilities.

Requirements

• Strong customer service skills.
• Basic computer proficiency.
• Communicate and interact with customers, coworkers, and the public in a way that exceeds their wants and needs.
• Actively listen, empathize with customers’ perspectives, and work together to solve problems.
• Recognize and define problems, analyze relevant information, encourage alternative solutions, plan resolutions, and seek additional assistance when needed.
• Demonstrate tact and skill in interactions while using appropriate behavior and language.
• Stand and walk for at least 75% of the shift.
• Talk in person or on the phone for at least 75% of the shift.
• Be able to lift up to 50 pounds for less than 30% of the time.

Responsibilities

• Greet prospective members and provide a positive customer experience.
• Handle front-desk tasks, information calls, member check-ins, new-member sign-ups, tours for prospective members, and changes to member accounts.
• Address member service issues and questions, forwarding them to the Club Manager or Assistant Manager as needed.
• Help maintain the neatness and cleanliness of the club.
• Complete at least one hour of deep cleaning during each shift.
• Complete at least one hour of continued training during each shift.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed