Customer Service Rep (01074) 913 N Leroy St

Domino's Franchise•Fenton, MI

15h•Onsite

About The Position

Domino’s Customer Service Representatives provide friendly customer service and help prepare and serve high-quality pizzas. The role includes taking and processing orders, addressing customer concerns, handling cash, promoting additional products, preparing food, maintaining food safety and portion standards, and cleaning the store and equipment. Team members receive in-store training and support from a manager or teammate. The job may be part time or full time, and the posting notes opportunities to advance from customer service to management and franchise ownership.

Requirements

Ability to comprehend and provide correct written instructions.
Ability to communicate verbally with customers and coworkers, including by telephone.
Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
Ability to make correct monetary change.
Verbal, writing, and telephone skills for taking and processing orders.
Motor coordination between eyes and hands or fingers to make precise movements rapidly and accurately.
Ability to enter orders using a computer keyboard or touch screen.
Ability to direct activities, perform repetitive tasks, work independently and with others, work under stress, meet quality-control standards, deal with people, analyze and compile data, and make judgments and decisions.
Ability to stand for most tasks and walk short distances for short durations.
Ability to lift and stack deliveries weighing up to 50 pounds, including placing cases on shelves up to 72 inches high.
Ability to carry supplies, including pizza sauce weighing approximately 30 pounds and dough trays weighing approximately 12 pounds each.
Ability to push or pull trays on dollies, with pushing force up to 7.5 pounds.
Ability to occasionally navigate stairs or climb a ladder.
Ability to bend, crouch, squat, reach continuously, and use one or both hands frequently throughout the day.
Ability to use forearms and wrists frequently and forcefully when shaping pizza dough.
Ability to talk and hear on the telephone; near and mid-range vision and depth perception for in-store tasks; and ability to differentiate between hot and cold surfaces.

Responsibilities

Demonstrate a friendly, positive attitude and strong customer service skills.
Take orders by phone and in person and process telephone orders.
Address customer concerns.
Handle cash and provide correct monetary change.
Upsell products.
Make pizzas and prepare food.
Maintain food and portion control, hygiene, and food safety.
Operate store equipment and stock ingredients and supplies.
Receive deliveries and move ingredients from the delivery area to storage and work areas.
Take inventory and complete related paperwork.
Clean equipment and the facility, including performing general cleaning duties.
Perform outside tasks such as removing trash.
Communicate with customers and coworkers to process orders.