Customer Service Rep(02550) - 401 W. National Road

Domino's Franchise•Richmond, IN

14h

About The Position

The Customer Service Rep works as part of a Domino’s Pizza store team, helping prepare and process orders and perform general store duties. The role may be part-time or full-time and offers on-the-job orientation and training. The company describes opportunities for advancement from customer service into management and other roles. Team members operate store equipment; stock ingredients and supplies; prepare products; receive and process telephone orders; take inventory and complete paperwork; and clean equipment and the facility. They communicate with customers and coworkers in person and by phone, enter orders by computer keyboard or touch screen, and handle monetary transactions accurately. The work involves standing for most tasks, frequent reaching and hand use, repetitive movements, and occasional lifting and carrying supplies. Work conditions include changing temperatures, food odors, cornmeal dust, cramped spaces, hot surfaces and tools, and sharp edges or moving mechanical parts. Team members may also perform outdoor tasks in varying weather.

Requirements

Must be at least 16 years of age.
Ability to understand and provide correct written instructions.
Ability to communicate verbally with customers and coworkers to process orders by phone and in person.
Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
Ability to make correct monetary change.
Verbal, writing, and telephone skills for taking and processing orders.
Hand-eye coordination and ability to make precise movements quickly and accurately.
Ability to enter orders using a computer keyboard or touch screen.
Ability to direct activities, perform repetitive tasks, work independently and with others, work under stress, meet quality standards, deal with people, analyze and compile data, and make judgments and decisions.
Ability to perform the physical tasks described, including standing, walking, lifting, carrying, pushing, reaching, bending, and using hands continuously.
Ability to lift delivery cases weighing up to 50 pounds and place them on shelves up to 72 inches high.

Responsibilities

Operate store equipment.
Stock ingredients and supplies from delivery areas into storage, work areas, and the walk-in cooler.
Prepare products.
Receive and process telephone orders and communicate with customers in person.
Take inventory and complete associated paperwork.
Clean equipment and the facility approximately daily.
Enter orders using a computer keyboard or touch screen.
Handle monetary transactions and make correct change.
Unload deliveries using a hand truck and move supplies to storage or shelves.
Perform other store tasks, including occasional maintenance, sign-price changes, and cleaning.