Customer Service Rep. - National Accounts

RJ Schinner Co•Menomonee Falls, WI

5d•Onsite

About The Position

The Customer Service Representative for National Accounts ensures customer satisfaction by answering product and delivery questions and providing information about other products to stakeholders nationwide. The role processes orders, prepares correspondence, tracks customer orders, and works to resolve delivery issues. This is an in-office, full-time position, Monday through Friday, from 8:00 a.m. to 4:30 p.m., based in Menomonee Falls, Wisconsin.

Requirements

1–3 years of effective customer support experience.
Strong phone skills.
Dynamic active listening skills.
A strong focus on customer satisfaction.
Ability to adapt effectively and respond to different types of situations.
Ability to prioritize and manage time efficiently.
High level of attention to detail.

Nice To Haves

Customer support experience in a wholesale redistribution environment.

Responsibilities

Build sustainable relationships of trust through open and interactive communication.
Meet call-handling and order-entry quotas.
Handle complaints and provide appropriate solutions and alternatives.
Keep records and track customer pricing.
Communicate with Warehouse Managers about late, large, and add-on orders.
Work closely with other Customer Service Representatives to encourage a teamwork environment.
Expedite reports, including back-order and open-order reports.
Process orders, prepare correspondence, track customer orders, and help resolve delivery issues.
Answer customer product and delivery questions and provide information about other products.

Benefits

Competitive base pay.
Tier-based annual increase structure and year-end bonus opportunity.
Medical, dental, and vision insurance.
Employer-paid life and short-term disability insurance.
Two weeks of paid time off during the first year, paid holidays, and a paid leave program.
Internal advancement opportunities.
Up-to-date technology and operations equipment.
New-hire and ongoing training opportunities.
Regular employee appreciation events.
Employee pricing program on RJ Schinner products.
Half off RJ Schinner apparel.