Customer Service Rep(06115) - 350 Fortune Terrace

Domino's Franchise•Rockville, MD

1d•Onsite

About The Position

The Customer Service Rep serves customers in person and by phone, processes orders and payments, prepares food, and supports the daily operation and cleanliness of a Domino’s store. The role includes training and support from a manager or teammate and may offer opportunities to progress into management or franchise ownership. The position can be part-time or full-time, according to the posting.

Requirements

Ability to comprehend and give correct written instructions.
Ability to communicate verbally with customers and co-workers, in person and by telephone.
Ability to add, subtract, multiply, and divide accurately and quickly, with a calculator if needed.
Ability to make correct monetary change.
Verbal, writing, and telephone skills to take and process orders.
Motor coordination between eyes and hands or fingers to make precise, rapid movements.
Ability to enter orders using a computer keyboard or touch screen.
Ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet quality standards, deal with people, analyze and compile data, and make judgments and decisions.
Ability to stand for most tasks and walk short distances for short durations.
Ability to lift and stack deliveries weighing up to 50 pounds onto shelves up to 72 inches high.
Ability to carry supplies, including pizza sauce weighing 30 pounds and pizza dough trays weighing approximately 12 pounds each.
Ability to push or pull trays on dollies, climb stairs or a ladder occasionally, and bend, crouch, squat, and reach as needed.
Ability to use hands continuously and frequently use forearms and wrists forcefully when shaping pizza dough.
Ability to talk and hear on the telephone, use near and mid-range vision, perceive depth, and distinguish hot from cold surfaces.

Responsibilities

Demonstrate a friendly, positive attitude and provide great customer service.
Take and process orders over the phone and in person.
Address customer concerns.
Handle cash and provide correct change.
Upsell products.
Make pizzas and prepare other products according to quality standards.
Control food portions and follow hygiene and food safety practices.
Perform general cleaning duties, including cleaning equipment and the facility approximately daily.
Operate store equipment.
Stock ingredients and supplies from the delivery area to storage and work areas.
Receive deliveries and prepare products.
Take inventory and complete associated paperwork.
Communicate with customers and co-workers to process orders.
Perform outside tasks, such as removing trash.