Customer Service Rep(08842) - 350 S 5th St
About The Position
At Domino’s, Customer Service Representatives help provide exceptional customer service and make great food. The role contributes to Heightened Time Awareness (HTA): answering every phone within two rings, helping ensure orders enter the oven in less than three minutes, and helping get delivery orders out the door in less than fifteen minutes. These standards depend on the whole team working together. Training includes online courses and hands-on instruction covering products and equipment, especially the Domino’s Pulse point-of-sale order system. The training prepares employees to work as customer service representatives and pizza makers. A separate training program is available for those interested in becoming managers. Representatives are often the first point of contact for phone-in and carryout customers and must communicate in a friendly, professional manner. Employees are expected to demonstrate Domino’s Perfect Image standards at all times. Domino’s provides uniform shirts and hats; employees must supply and wear eligible black pants, shorts, skirts, or capris. Pre-employment screening includes background checks and basic urinalysis drug testing.
Requirements
- Possess a positive, friendly attitude and exceptional customer service skills.
- Communicate with customers in a friendly and professional manner.
- Demonstrate and model Domino’s Perfect Image standards at all times.
- Wear black pants, shorts, skirts, or capris; denim, corduroy, stretch, yoga, and sweatpants materials are not permitted.
- Complete the stated pre-employment screening, including a HireRight background check, a National Crime and Sex Offender Background Check, and basic urinalysis drug testing.
Responsibilities
- Provide exceptional customer service to phone-in and carryout customers in a friendly and professional manner.
- Answer phones within two rings as part of the team’s Heightened Time Awareness standards.
- Contribute to getting orders into the oven in less than three minutes and delivery orders out the door in less than fifteen minutes.
- Learn and use Domino’s products and equipment, including the Domino’s Pulse point-of-sale order system.
- Make pizzas and follow Domino’s Perfect Image standards.
Benefits
- Online courses and hands-on training.
- Dedicated training program for employees interested in becoming managers.
- Uniform shirts and hats provided.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
