Customer Service Rep (Wahiawa)

Domino's Franchise • Wahiawa, HI

11d • Onsite

About The Position

The Customer Service Rep works as part of the Domino’s Pizza store team to prepare and serve orders, assist customers, and help maintain store operations. The role involves operating equipment, stocking ingredients and supplies, preparing products, receiving and processing telephone and in-person orders, taking inventory, completing paperwork, and cleaning equipment and the facility. On-the-job orientation and training are provided. The position offers opportunities for advancement into management and other roles, though specific advancement is not guaranteed.

The work requires clear communication with customers and coworkers, accurate order entry and cash change, basic arithmetic, and the ability to work independently and with others under stress while meeting quality standards. Store conditions may include varying temperatures, food odors, cornmeal dust, cramped spaces, hot surfaces, sharp edges, and moving mechanical parts. The job also involves sustained standing and frequent reaching and hand use, along with lifting, carrying, pushing, pulling, bending, and occasional climbing or squatting.

Requirements

• Must be at least 16 years of age.
• Ability to understand and provide correct written instructions.
• Ability to communicate verbally with customers and coworkers to process orders by phone and in person.
• Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
• Ability to make correct monetary change.
• Verbal, writing, and telephone skills to take and process orders.
• Motor coordination to make precise movements quickly and accurately.
• Ability to enter orders using a computer keyboard or touch screen.
• Ability to work alone and with others, perform repetitive tasks, work under stress, meet quality standards, deal with people, analyze and compile data, and make judgments and decisions.
• Ability to meet the physical demands of the role, including standing for most tasks, walking short distances, lifting deliveries weighing up to 50 pounds, carrying supplies, pushing or pulling trays, occasional climbing, bending, crouching, reaching, and continuous hand use.

Responsibilities

• Operate store equipment.
• Stock ingredients from the delivery area to storage, work areas, and the walk-in cooler.
• Prepare products.
• Receive and process telephone orders and communicate with customers in person.
• Take inventory and complete associated paperwork.
• Clean equipment and the facility approximately daily.
• Use a hand truck to unload ingredient and supply deliveries.
• Perform other store team member tasks as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed