Customer Service Rep(01262) - 3596 Clyde Park Ave

Domino's Franchise•Wyoming, MI

1d•Onsite

About The Position

The Customer Service Representative provides friendly service, takes and processes customer orders, handles cash, addresses customer concerns, and helps prepare high-quality pizzas. The role includes food preparation, portion control, food safety, stocking, inventory, equipment and facility cleaning, and other general store duties. Team members receive in-store training and support, and the position may offer opportunities to develop a career with Domino’s.

Requirements

Ability to comprehend and provide correct written instructions.
Verbal communication skills to communicate with customers and coworkers in person and by telephone.
Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
Ability to make correct monetary change.
Writing and telephone skills to take and process orders.
Motor coordination between eyes and hands or fingers to make precise movements rapidly and accurately.
Ability to enter orders using a computer keyboard or touch screen.
Ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet quality control standards, deal with people, analyze and compile data, and make judgments and decisions.
Ability to stand for most tasks and walk short distances for short durations.
Ability to lift and handle supplies, including cases weighing up to 50 pounds, and to carry items such as pizza sauce weighing 30 pounds.
Ability to push and pull trays on dollies, occasionally navigate stairs or climb a ladder, and perform bending, crouching, squatting, and continuous reaching and hand-use tasks.
Ability to work around varying and sometimes adverse weather, changing temperatures, food odors, cornmeal dust, cramped spaces, hot surfaces and tools, sharp edges, and moving mechanical parts.
Ability to talk and hear on the telephone; near- and mid-range vision and depth perception; and ability to distinguish hot from cold surfaces.

Responsibilities

Demonstrate a friendly, positive attitude and strong customer service skills.
Take orders by telephone and in person, and process them accurately.
Address customer concerns.
Handle cash and make correct monetary change.
Upsell products.
Make pizzas and prepare other products.
Maintain food and portion control, hygiene, and food safety.
Operate store equipment and stock ingredients and supplies.
Receive deliveries and move ingredients from the delivery area to storage and work areas.
Take inventory and complete related paperwork.
Clean equipment and the facility, including general cleaning duties.
Perform outside tasks such as removing trash.
Communicate with customers and coworkers to process orders.