Customer Service Rep(08100) - 13302 Century Blvd

Domino's Franchise • Garden Grove, CA

1d

About The Position

The Customer Service Rep operates equipment, stocks ingredients and supplies, prepares products, receives and processes telephone and in-person orders, takes inventory, completes related paperwork, and cleans the equipment and facility. On-the-job orientation and training are provided.

The role requires accurate basic arithmetic and handling monetary change, communicating with customers and coworkers, entering orders by keyboard or touchscreen, and coordinating hand and eye movements to perform precise tasks quickly. Most work is performed standing, with repeated reaching, bending, handling, and other physical tasks. The work environment includes varying temperatures, food odors, cornmeal dust, cramped spaces, hot surfaces, sharp edges, and moving mechanical parts. The position may also involve delivering orders within a designated area.

Requirements

• Ability to comprehend and give correct written instructions.
• Ability to communicate verbally with customers and coworkers to process orders over the phone and in person.
• Ability to add, subtract, multiply, and divide accurately and quickly, with a calculator if needed.
• Ability to make correct monetary change.
• Verbal, writing, and telephone skills to take and process orders.
• Motor coordination between eyes and hands or fingers to make precise movements rapidly and accurately.
• Ability to enter orders using a computer keyboard or touchscreen.
• Ability to perform repetitive tasks, work independently and with others, work under stress, meet quality control standards, deal with people, analyze and compile data, and make judgments and decisions.
• Ability to perform the physical duties described, including standing, walking, lifting, carrying, pushing, pulling, climbing, bending, crouching, reaching, and continuous hand use.
• Ability to lift and stack cases weighing up to 50 pounds onto shelves up to 72 inches high.
• Ability to drive for deliveries within a designated delivery area.

Responsibilities

• Operate all equipment.
• Stock ingredients from the delivery area to storage, the work area, and the walk-in cooler.
• Prepare products.
• Receive and process telephone orders and communicate with customers in person.
• Take inventory and complete associated paperwork.
• Clean equipment and the facility approximately daily.
• Unload deliveries using a hand truck and move ingredients and supplies to storage shelves.
• Deliver pizzas, sides, and beverages within a designated delivery area, traveling between the store, delivery vehicle, and customer locations.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed