Customer Service Rep (01070) 825 S State Rd.
About The Position
The Customer Service Representative provides friendly, positive service while taking and processing orders, addressing customer concerns, handling cash, and preparing Domino’s products. The role includes making high-quality pizzas, food preparation and portion control, maintaining hygiene and food safety, stocking ingredients, taking inventory, completing paperwork, and cleaning equipment and the facility. Team members receive in-store training and support from a manager or teammate. The job may be part-time or full-time, and the posting describes opportunities to advance from customer service to management and franchise ownership. The position involves operating store equipment and using a computer keyboard or touchscreen to enter orders. Team members work in varying conditions, including changing temperatures, food odors, cornmeal dust, cramped cooler spaces, hot surfaces and tools, sharp edges, and moving mechanical parts. Duties require standing for most tasks, short-distance walking, frequent reaching and hand use, and occasional lifting, carrying, pushing, pulling, climbing, stooping, bending, crouching, and squatting. Bulk deliveries may weigh up to 50 pounds.
Requirements
- Ability to comprehend and give correct written instructions.
- Ability to communicate verbally with customers and co-workers to process orders by phone and in person.
- Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
- Ability to make correct monetary change.
- Verbal, writing, and telephone skills for taking and processing orders.
- Motor coordination between eyes and hands or fingers to make precise movements rapidly and accurately.
- Ability to enter orders using a computer keyboard or touchscreen.
- Ability to stand for most tasks and walk short distances for short durations.
- Ability to lift and handle deliveries weighing up to 50 pounds.
- Ability to perform duties in varying temperatures and other conditions described in the posting.
- Ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet quality control standards, deal with people, analyze and compile data, and make judgments and decisions.
- Ability to climb stairs or a ladder infrequently, and to stoop, bend, crouch, squat, reach, push, and pull as needed.
- Ability to distinguish hot from cold surfaces and meet the position’s vision, hearing, and depth-perception demands.
Responsibilities
- Demonstrate a friendly, positive attitude and strong customer service skills.
- Take orders over the phone and in person; receive and process telephone orders.
- Address customer concerns.
- Handle cash and make correct monetary change.
- Upsell products.
- Make high-quality pizzas and prepare food.
- Maintain food and portion control, hygiene, and food safety.
- Operate store equipment.
- Stock ingredients and supplies from delivery areas to storage and work areas, including the walk-in cooler.
- Take inventory and complete associated paperwork.
- Clean equipment and the facility approximately daily, and perform general cleaning duties.
- Communicate with customers and co-workers to process orders.
- Perform outside tasks such as removing trash, sometimes in adverse weather.
- Unload bulk product deliveries using a hand truck and stock supplies on shelves.
- Move trays using dollies and perform other stocking and maintenance tasks as needed.
Benefits
- In-store training and support.
- Opportunities for career advancement, including management and franchise ownership.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
