Customer Service Rep(05195) - 36801 State Rd 52

Domino's Franchise•Dade City, FL

4d•Onsite

About The Position

Domino’s Customer Service Representatives provide friendly customer service and help prepare and serve high-quality pizzas. The role includes taking and processing orders, handling customer concerns and payments, upselling, preparing food, maintaining food safety and portion standards, and keeping the store and equipment clean. Team members receive in-store training and support from a manager or teammate. The role may be part-time or full-time, with opportunities to advance from customer service to management and franchise ownership.

Requirements

Ability to comprehend and give correct written instructions.
Ability to communicate verbally with customers and coworkers to process orders by phone and in person.
Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
Ability to make correct monetary change.
Verbal, writing, and telephone skills for taking and processing orders.
Motor coordination between eyes and hands or fingers to make precise, rapid movements.
Ability to enter orders using a computer keyboard or touch screen.
Ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, and make judgments and decisions.
Ability to stand for most tasks and walk short distances for short durations.
Ability to lift deliveries weighing up to 50 pounds and handle other specified lifting, carrying, and pushing tasks.
Ability to infrequently navigate stairs or climb a ladder.
Ability to bend, crouch or squat, reach continuously, and use hands continuously during the day.
Ability to distinguish hot and cold surfaces and use near and mid-range vision for in-store tasks.
Ability to talk and hear on the telephone.
Ability to work around varying and sometimes adverse weather, a range of in-store temperatures, food odors, cornmeal dust, cramped quarters, hot surfaces and tools, sharp edges, and moving mechanical parts.

Responsibilities

Demonstrate a friendly, positive attitude and provide great customer service.
Take orders over the phone and in person, and receive and process telephone orders.
Address customer concerns.
Handle cash and make correct monetary change.
Upsell products.
Make pizzas and prepare other food products.
Maintain food and portion control, hygiene, and food safety.
Operate store equipment.
Stock ingredients and supplies from the delivery area to storage, work areas, and the walk-in cooler.
Take inventory and complete associated paperwork.
Clean equipment and the facility, approximately daily.
Remove trash and perform other outside tasks.
Use a computer keyboard or touch screen to enter orders.
Unload and move deliveries, including lifting and carrying supplies.
Perform repetitive food preparation, stocking, cleaning, and other store tasks while meeting quality standards.