Customer Service Rep(6496) - 651 N. US Hwy. 183 Suite 190

Domino's Franchise•Leander, TX

15h•Onsite

About The Position

Rainbow Pizza, a Domino’s Pizza franchisee with more than 60 locations across South Texas, is hiring a Customer Service Representative. The role is suited to people who can multitask and thrive in a fast-paced, team-oriented store. Team members help the store operate efficiently so orders are prepared and delivered to customers as quickly and safely as possible. Daytime and evening shifts are available, and schedules can range from one to five or six shifts per week. The position includes operating store equipment; stocking ingredients and supplies; preparing products; receiving and processing telephone orders; completing required paperwork; and cleaning and maintaining the store. On-the-job orientation and training cover taking orders, labeling boxes, and making pizzas. The role requires communicating with customers and coworkers, processing orders in person and by phone, handling payments and making change, and using a computer keyboard or touchscreen. Work involves standing and walking for much of the shift, repetitive food-preparation and customer-service tasks, and working with equipment and supplies in a range of store conditions. Team members may encounter hot and cold temperatures, food odors, cornmeal dust, cramped spaces, hot surfaces and tools, sharp edges, and moving mechanical parts. Physical tasks can include lifting and carrying supplies, reaching, bending, crouching, pushing trays, and occasional stair or ladder use. Advancement opportunities are described from customer service representative to management and potentially franchise ownership.

Requirements

Must be at least 16 years of age.
Strong customer-service and communication skills.
Ability to work in a fast-paced environment.
Positive attitude and willingness to work as part of a team.
Dependable, punctual, and reliable.
Ability to follow directions and company policies.
Must be willing to work a flexible schedule, including evenings, weekends, holidays, and during inclement weather.
Ability to stand, walk, bend, and lift up to 25 pounds throughout the shift.
Must be able to pass a criminal background check.
Ability to comprehend and give correct written instructions and communicate verbally with customers and coworkers.
Ability to add, subtract, multiply, and divide accurately and quickly, and make correct monetary change.
Verbal, writing, and telephone skills to take and process orders.
Motor coordination and hand-eye coordination to make precise movements quickly and accurately.
Ability to enter orders using a computer keyboard or touchscreen.

Nice To Haves

Basic math and cash-handling skills are a plus.

Responsibilities

Operate store equipment.
Stock ingredients and supplies from delivery areas into storage, work areas, and the walk-in cooler.
Prepare products, including making pizzas.
Receive and process telephone orders and other customer orders.
Complete required paperwork.
Clean equipment and the facility daily and maintain store equipment.
Communicate with customers and coworkers to process orders by phone and in person.
Handle monetary transactions and make correct change.
Follow directions and company policies and meet quality-control standards.
Work with team members to serve customers and address unhappy customers.