Customer Service Rep(04916) - 5315 N US Hwy 98

Domino's Franchise•Lakeland, FL

About The Position

The Customer Service Representative serves customers in a Domino’s store by taking and processing orders, addressing customer concerns, handling cash, preparing food, and maintaining the store. Team members receive in-store training and support from a manager or teammate. The role may be part-time or full-time, and the description presents opportunities to progress from customer service to management and franchise ownership.

Requirements

Ability to comprehend and give correct written instructions.
Ability to communicate verbally with customers and coworkers to process orders by phone and in person.
Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
Ability to make correct monetary change.
Verbal, writing, and telephone skills to take and process orders.
Motor coordination between eyes and hands or fingers to make precise movements rapidly and accurately.
Ability to enter orders using a computer keyboard or touch screen.
Ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet quality control standards, deal with people, analyze and compile data, and make judgments and decisions.
Ability to stand for most tasks and walk short distances for short durations.
Ability to lift and stack deliveries weighing up to 50 pounds, and to carry items including cans weighing 3 pounds 7 ounces, sauce weighing 30 pounds, and pizza dough trays weighing approximately 12 pounds each.
Ability to push and pull trays on dollies, and occasionally navigate stairs or climb a ladder.
Ability to bend, crouch, squat, reach continuously, and use hands throughout the day; shaping dough requires frequent, forceful use of forearms and wrists.
Ability to differentiate between hot and cold surfaces; depth perception and near- and mid-range vision for in-store tasks.
Ability to talk and hear on the telephone.

Responsibilities

Demonstrate a friendly, positive attitude and provide great customer service.
Take orders over the phone and in person, and receive and process telephone orders.
Address customer concerns.
Handle cash, make correct change, and upsell products.
Make pizzas and prepare other products while maintaining food and portion control, hygiene, and food safety.
Operate equipment and use a computer keyboard or touch screen to enter orders.
Stock ingredients and supplies from deliveries in storage and work areas.
Take inventory and complete associated paperwork.
Clean equipment and the facility, including general cleaning duties.
Perform outside tasks such as removing trash.