Customer Service Rep(08021) - 250 N US HWY 377 Suite 100
About The Position
Customer Service Representatives help the store operate efficiently and serve customers by processing orders and preparing products in a fast-paced environment. The role requires multitasking, working effectively when business demands increase, and helping get pizzas to customers as quickly and safely as possible. Daytime and evening shifts are available, and schedules can range from one shift per week to five or six shifts per week. On-the-job orientation and training are provided, with training focused on taking orders, labeling boxes, and making pizzas. The position offers advancement opportunities within the store organization, including potential progression into management or franchise ownership.
Requirements
- Must be at least 16 years of age.
- Ability to understand and provide correct written instructions.
- Ability to communicate verbally with customers and coworkers, both over the phone and in person.
- Ability to add, subtract, multiply, and divide accurately and quickly, with a calculator if needed.
- Ability to make correct monetary change.
- Verbal, writing, and telephone skills for taking and processing orders.
- Motor coordination and ability to make rapid, precise movements with speed and accuracy.
- Ability to enter orders using a computer keyboard or touch screen.
- Ability to work alone and with others, perform repetitive tasks, work adequately under stress, and meet strict quality control standards.
- Ability to satisfy unhappy customers, analyze and compile data, and make judgments and decisions.
- Ability to perform physical tasks including standing, walking, lifting and carrying items weighing up to 50 pounds, pushing trays on a dolly, occasional climbing, bending, crouching, and continuous reaching and hand use.
- Ability to work around hot surfaces and tools, sharp edges, moving mechanical parts, food odors, cornmeal dust, and changing temperatures.
Responsibilities
- Operate store equipment.
- Stock ingredients from the delivery area in storage areas, work areas, and the walk-in cooler.
- Prepare products, including making pizzas.
- Receive and process telephone orders, including taking and entering customer orders.
- Complete required paperwork.
- Clean equipment and the facility daily.
- Maintain store equipment.
- Label boxes.
- Communicate with customers and coworkers to process orders by phone and in person.
- Unload and store bulk product deliveries using a hand truck.
- Meet quality control standards and assist with resolving customer concerns.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
