Customer Service Rep(04302) - 15439 Warwick Blvd

Domino's Franchise•Newport News, VA

About The Position

Domino’s Customer Service Representatives provide friendly, positive customer service while taking and processing orders in person and by phone. Team members prepare high-quality pizzas and other products, handle cash, address customer concerns, upsell, and follow food-safety and portion-control practices. The role also includes stocking ingredients, receiving deliveries, taking inventory, completing related paperwork, and cleaning equipment and the facility. New team members receive in-store training and support, and the position may offer opportunities to advance within the company. The work involves operating store equipment and using a computer keyboard or touch screen to enter orders. Team members may work in varying and sometimes adverse weather conditions when performing outside tasks, and in work areas with temperatures ranging from about 36 degrees in coolers to 90 degrees or higher. The environment may include food odors, cornmeal dust, cramped cooler spaces, hot surfaces and tools, sharp edges, and moving mechanical parts. Physical tasks include standing, walking, lifting, carrying, pushing, climbing, bending, crouching, reaching, and repetitive hand use. Some deliveries may involve carrying pizzas and beverages and climbing stairs.

Requirements

Demonstrate a friendly, positive attitude and strong customer service skills.
Ability to comprehend and give correct written instructions.
Ability to communicate verbally with customers and co-workers to process orders in person and over the phone.
Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
Ability to make correct monetary change.
Verbal, writing, and telephone skills to take and process orders.
Motor coordination between eyes and hands or fingers to make precise movements rapidly and accurately.
Ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet quality-control standards, deal with people, analyze and compile data, and make judgments and decisions.
Ability to perform the physical tasks described, including standing, walking, lifting, carrying, pushing, climbing, bending, crouching, reaching, and continuous hand use.
Ability to lift and unload cases of ingredients and supplies weighing up to 50 pounds.

Responsibilities

Demonstrate a friendly, positive attitude and provide great customer service.
Take orders over the phone and in person, and receive and process telephone orders.
Address customer concerns and handle cash, including making correct monetary change.
Upsell products.
Make high-quality pizzas and prepare products.
Control food portions and follow hygiene and food-safety practices.
Stock ingredients and supplies from the delivery area to storage and work areas, including the walk-in cooler.
Take inventory and complete associated paperwork.
Operate store equipment and enter orders using a computer keyboard or touch screen.
Clean equipment and the facility, generally on a daily basis.
Perform outside tasks as needed, including delivery-related activities where applicable.