Customer Service Rep(01147) - 4038 Alpine Ave

Domino's Franchise•Comstock Park, MI

1d•Onsite

About The Position

The Customer Service Rep serves customers in person and by phone, processes orders and payments, prepares food, and helps maintain the store. The role includes making pizzas, handling customer concerns, upselling, stocking and taking inventory, following food-safety and portion-control practices, and completing general cleaning duties. Team members receive in-store training and support from a manager or teammate. The posting describes opportunities to develop a career within Domino’s, including potential progression into management or franchise ownership.

Requirements

Ability to comprehend and give correct written instructions.
Ability to communicate verbally with customers and co-workers to process orders by phone and in person.
Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
Ability to make correct monetary change.
Verbal, writing, and telephone skills for taking and processing orders.
Motor coordination between eyes, hands, and fingers to make precise movements rapidly and accurately.
Ability to use a computer keyboard or touch screen to enter orders.
Ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet quality-control standards, deal with people, analyze and compile data, and make judgments and decisions.
Ability to stand for most tasks and walk short distances for short durations.
Ability to lift and handle deliveries and supplies weighing up to 50 pounds, including lifting cases from the floor and stacking them on shelves up to 72 inches high.
Ability to carry items including cans weighing 3 pounds, 7 ounces; pizza sauce weighing approximately 30 pounds; and trays of pizza dough weighing approximately 12 pounds each.
Ability to push and pull trays on dollies, requiring up to 7.5 pounds of force to push a stack of trays.
Ability to infrequently navigate stairs or climb a ladder.
Ability to bend, crouch, squat, and reach as needed for food preparation, stocking, and cleaning.
Frequent use of hands and essential eye-hand coordination; shaping pizza dough requires frequent, forceful use of the forearms and wrists.
Ability to work in varying and sometimes adverse weather during outside tasks, in store temperatures ranging from 36 degrees in the cooler to 90 degrees or above in some work areas, and amid sudden temperature changes.
Ability to work around food odors, cornmeal dust, cramped quarters including a walk-in cooler, hot surfaces and tools from ovens up to 500 degrees or higher, sharp edges, and moving mechanical parts.
Ability to talk and hear on the telephone; near and mid-range vision, depth perception, and ability to differentiate between hot and cold surfaces.

Responsibilities

Demonstrate a friendly, positive attitude and provide great customer service.
Take and process orders over the phone and in person.
Address customer concerns.
Handle cash and make correct monetary change.
Upsell products.
Make high-quality pizzas and prepare food products.
Control food portions and follow hygiene and food-safety practices.
Perform general cleaning duties and clean equipment and the facility approximately daily.
Operate equipment.
Stock ingredients from the delivery area to storage, work areas, and the walk-in cooler.
Receive deliveries and process telephone orders.
Take inventory and complete associated paperwork.
Use a computer keyboard or touch screen to enter orders.