Customer Service Rep(02601) - 14 Alpine Drive

Domino's Franchise • Batesville, IN

1d

About The Position

The Customer Service Rep supports store operations by serving customers and co-workers, processing orders, preparing products, and completing general store-team duties. Training and orientation are provided on the job. The role can suit someone seeking a primary or supplemental job, and the company describes opportunities for advancement from customer service into management and other roles.

The job involves operating store equipment; stocking ingredients and supplies; preparing products; receiving and processing telephone orders; taking inventory and completing paperwork; and cleaning equipment and the facility. Team members work with customers and colleagues both in person and over the phone, and may work alone or with others under pressure while meeting quality standards.

Work conditions include exposure to varying weather during outside tasks, changing temperatures, food odors, cornmeal dust, cramped spaces, hot surfaces and tools, sharp edges, and moving mechanical parts. The physical work includes prolonged standing and continuous reaching and hand use, as well as walking, lifting and carrying supplies, pushing or pulling trays, occasional climbing, bending, crouching, and squatting.

Requirements

• Must be at least 16 years old.
• Ability to understand and provide correct written instructions.
• Ability to communicate verbally with customers and co-workers to process orders in person and over the phone.
• Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
• Ability to make correct monetary change.
• Verbal, writing, and telephone skills for taking and processing orders.
• Hand-eye coordination to make precise movements rapidly and accurately.
• Ability to enter orders using a computer keyboard or touch screen.
• Ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet quality standards, deal with people, analyze and compile data, and make judgments and decisions.
• Ability to perform the physical tasks described, including standing, walking, lifting, carrying, pushing, pulling, reaching, bending, and occasional climbing or crouching.

Responsibilities

• Operate store equipment.
• Stock ingredients and supplies from delivery areas to storage areas, work areas, and the walk-in cooler.
• Prepare products.
• Receive and process telephone orders.
• Take inventory and complete associated paperwork.
• Clean equipment and the facility approximately daily.
• Communicate with customers and co-workers to process orders in person and by phone.
• Unload deliveries using a hand truck and move supplies to storage or shelves.
• Perform other store-team tasks, including outside tasks such as removing trash.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed