Customer Service Rep(07802) - 1371 Westwood Blvd.

Domino's Franchise•Los Angeles, CA

2d•Onsite

About The Position

The Customer Service Rep handles customer orders and supports daily store operations. Duties include operating equipment; stocking ingredients and supplies; preparing products; receiving and processing telephone orders; taking inventory; completing paperwork; and cleaning the equipment and facility. Orientation and training are provided on the job. The position requires communicating with customers and co-workers in person and by telephone, following written instructions, processing orders accurately, handling monetary transactions, and entering orders using a computer keyboard or touch screen. Work is primarily performed standing in a store environment, with exposure to varying temperatures, food odors, cornmeal dust, hot surfaces, sharp edges, and moving mechanical parts. The role also involves physical tasks such as lifting, carrying, pushing, reaching, bending, and occasional climbing. Delivery duties may include driving to customer locations and carrying orders.

Requirements

Ability to comprehend and give correct written instructions.
Ability to communicate verbally with customers and co-workers to process orders by phone and in person.
Ability to add, subtract, multiply, and divide accurately and quickly, using a calculator if needed.
Ability to make correct monetary change.
Verbal, writing, and telephone skills to take and process orders.
Motor coordination between eyes and hands or fingers to make precise movements rapidly and accurately.
Ability to use a computer keyboard or touch screen to enter orders.
Ability to perform the physical tasks described, including standing, walking, lifting, carrying, pushing, reaching, bending, and occasional climbing.
Ability to handle cases weighing up to 50 pounds and to carry other supplies and products as described.
For delivery duties, ability to drive within the designated delivery area.

Responsibilities

Operate all equipment.
Stock ingredients from the delivery area to storage, work areas, and the walk-in cooler.
Prepare products.
Receive and process telephone orders.
Take inventory and complete associated paperwork.
Clean equipment and the facility approximately daily.
Communicate with customers and co-workers to process orders in person and over the phone.
Enter orders using a computer keyboard or touch screen.
Unload bulk product deliveries using a hand truck and stock cases on shelves.
Deliver pizzas within a designated delivery area when assigned.