Customer Service Rep(01775) - 208 A Ave W

Domino's Franchise•Oskaloosa, IA

About The Position

The Customer Service Representative supports Domino’s customers by handling phone calls, online orders, and in-person inquiries. The role involves providing efficient, professional service while assisting customers with orders, answering menu questions, and addressing concerns. The representative also enters orders, processes payments, and helps maintain a clean and organized store.

Requirements

Be at least 16 years of age.
Be punctual, have a positive attitude, and work well as part of a team.
Be friendly and comfortable speaking with customers.
Work efficiently in a fast-paced environment.
Communicate verbally with customers and coworkers to process orders over the phone and in person.
Have excellent communication and interpersonal skills.
Be flexible to work evenings, weekends, and/or holidays.

Responsibilities

Provide friendly and attentive service to customers over the phone and in person.
Help customers place orders, customize pizzas, and answer menu questions.
Upsell additional menu items and promotions.
Handle inquiries, concerns, and complaints empathetically and professionally.
Enter orders accurately into the system and process payments.
Maintain cleanliness and organization within the store.