Customer Service Rep(03137) - 18406 E. Colonial Dr.

Domino's Franchise•Orlando, FL

About The Position

The Customer Service Rep works as a member of the Domino’s Pizza store team, processing customer orders and helping prepare products and maintain the store. The role may be part-time or full-time and offers opportunities for advancement, including into management. On-the-job orientation and training are provided. Team members operate equipment; stock ingredients and supplies; prepare products; take telephone orders; complete inventory and related paperwork; and clean equipment and the facility. The job involves communicating with customers and coworkers in person and by phone, entering orders using a computer keyboard or touchscreen, handling payments, and meeting quality standards. Work is primarily performed standing, with repeated movement and hand use. The environment can include hot and cold areas, food odors, cornmeal dust, cramped spaces, hot surfaces and tools, sharp edges, and moving mechanical parts. Outside tasks may expose team members to varying or adverse weather. Physical duties include lifting and carrying supplies, pushing or pulling trays, reaching, bending, squatting, and occasional stair or ladder use.

Requirements

Must be at least 16 years of age.
Ability to understand and provide correct written instructions.
Ability to communicate verbally with customers and coworkers to process orders by phone and in person.
Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
Ability to make correct monetary change.
Verbal, writing, and telephone skills for taking and processing orders.
Motor coordination to make precise movements rapidly and accurately.
Ability to perform repetitive tasks, work alone and with others, work under stress, meet quality-control standards, deal with people, analyze and compile data, and make judgments and decisions.
Ability to perform the physical tasks described, including standing, walking, lifting, carrying, pushing, pulling, bending, reaching, and occasional climbing.

Responsibilities

Operate store equipment.
Stock ingredients and supplies from delivery areas to storage, work areas, and the walk-in cooler.
Prepare products.
Receive and process telephone orders and communicate with customers in person and by phone.
Take inventory and complete associated paperwork.
Clean equipment and the facility approximately daily.
Handle payments and make correct monetary change.
Enter orders using a computer keyboard or touchscreen.
Unload deliveries using a hand truck and move supplies to storage shelves.
Perform other store tasks, including stocking, cleaning, and occasional maintenance-related duties.