Customer Service Rep-OBGYN-UF Durbin-Full Time-Days

UF Health•Saint Johns, SC

About The Position

Performs clerical functions to serve the needs of patients, providers, and the organization. Acts as a liaison among patients, clinical support staff, physicians, and others. Provides excellent customer service and greets patients entering the department or practice. The role supports patient registration, medical records, appointment scheduling, communications, electronic medical record data entry, cashiering, and coordination of patient care. Additional duties may be assigned and may vary.

Requirements

High school diploma or GED required at time of hire.
Third-party payor knowledge and computer experience for entering data and reviewing patient demographic material.
Data-entry experience preferred (2 years stated).
Clerical or customer-service experience preferred (1 year stated), ideally in a healthcare-related industry.

Nice To Haves

Two years of data-entry experience.
One year of clerical or customer-service experience, ideally in a healthcare-related industry.

Responsibilities

Prepare and maintain medical records in accordance with established guidelines.
Conduct accurate registration interviews and enter data for new patient appointments; keep information current for established patients across assigned provider specialties.
Maintain patient scheduling functions and set appointments according to established guidelines.
Receive and direct electronic, in-person, and telephone messages to appropriate personnel.
Contact other departments, physicians, patients, and outside organizations as needed for departmental or practice operations.
Enter patient dispositions, diagnostic codes, patient orders, charges, and payments in the electronic medical record.
Perform cashiering for copayments and other patient payments or collections; perform routine clerical duties as needed.
Provide excellent customer service to patients, families, representatives, and other treatment-team members.
Participate as an active care-team member in coordinating patient care.
Perform additional duties as assigned.