Customer Service Rep-OBGYN-Mandarin-Full-Time-Days

UF Health•Jacksonville, FL

About The Position

Performs clerical functions required to serve the needs of patients, providers, and the organization. Acts as a liaison between patients, clinical support staff, physicians, and others. Provides excellent customer service and greets patients entering the department or practice.

Requirements

High school diploma or GED required at the time of hire.
Third-party payor and computer experience for entering data and reviewing patient demographic information.
Two years of data-entry experience preferred.
One year of clerical or customer-service experience, ideally in a healthcare-related industry, preferred.

Nice To Haves

Two years of data-entry experience.
One year of clerical or customer-service experience, ideally in a healthcare-related industry.

Responsibilities

Prepare and maintain medical records and related clerical work according to established guidelines.
Conduct accurate registration interviews and enter data for new patient appointments, maintaining current information for established patients across assigned provider specialties.
Maintain patient scheduling functions and set appointments according to established guidelines.
Receive and direct electronic, in-person, and telephone messages to appropriate personnel.
Contact other departments, physicians, patients, and outside organizations as needed for departmental or practice operations.
Enter patient dispositions, diagnostic codes, patient orders, charges, and payments in the electronic medical record as defined.
Perform cashiering for copayments and other patient payments or collections, and may perform routine departmental clerical duties.
Provide excellent customer service to patients, families, representatives, and other treatment-team members.
Participate as an active care-team member in coordinating patient care.
Perform additional duties as assigned.