Customer Service Rep-UF Pediatrics -Oakleaf-Full-Time-Days

UF Health • Orange Park, FL

5d

About The Position

Performs clerical functions to meet the needs of patients, providers, and the organization. Serves as a liaison between patients, clinical support staff, physicians, and others. Greets patients entering the department or practice and provides excellent customer service. Participates as an active care team member in coordinating patient care. Additional duties may be assigned.

Requirements

• High school diploma or GED required at the time of hire.
• Third-party payor and computer experience for entering data and reviewing patient demographic information.

Nice To Haves

• Two years of data-entry experience preferred.
• One year of clerical or customer-service experience, ideally in a healthcare-related industry, preferred.

Responsibilities

• Prepare and maintain medical records according to established guidelines.
• Conduct accurate registration interviews and enter data for new patient appointments; keep information up to date for established patients across assigned provider specialties.
• Maintain patient scheduling functions and set appointments according to established guidelines.
• Receive and direct electronic, in-person, and telephone messages to appropriate personnel; contact departments, physicians, patients, and outside organizations as needed for practice operations.
• Enter patient dispositions, diagnostic codes, orders, charges, and payments in the electronic medical record.
• Perform cashiering for co-payments and other patient payments or collections; perform routine clerical duties as needed.
• Provide excellent customer service to patients, families, representatives, and other treatment team members.
• Participate as an active care team member in coordinating patient care.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED