Customer Service Rep(06064) - 26437 Ridge Rd

Domino's Franchise•Damascus, MD

About The Position

The Customer Service Representative provides friendly, positive service to customers in person and by phone while taking and processing orders, handling payments and concerns, and helping prepare Domino’s products. The role includes food preparation, maintaining food quality and safety, stocking ingredients, inventory and paperwork, operating store equipment, and cleaning the facility. Team members receive in-store training and support from a manager or teammate. The position may be part-time or full-time, and offers opportunities to develop a career within Domino’s.

Requirements

Ability to comprehend and give correct written instructions.
Ability to communicate verbally with customers and co-workers to process orders by phone and in person.
Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
Ability to make correct monetary change.
Verbal, writing, and telephone skills to take and process orders.
Motor coordination between eyes and hands/fingers to make precise movements rapidly and accurately.
Ability to use a computer keyboard or touch screen to enter orders.
Ability to stand for most tasks and walk short distances for short durations.
Ability to lift and handle deliveries weighing up to 50 pounds, with cases stacked on shelves up to 72 inches high.
Ability to carry supplies, including cans weighing 3 pounds, 7 ounces, pizza sauce weighing 30 pounds, and dough trays weighing approximately 12 pounds each.
Ability to push or pull trays on dollies, requiring a force of up to 7.5 pounds to push.
Ability to infrequently navigate stairs or climb a ladder.
Ability to bend, crouch, squat, and reach as required for food preparation, stocking, and cleaning; reaching is continuous.
Ability to use hands continuously and frequently use one or both hands; shaping pizza dough requires frequent, forceful use of forearms and wrists.
Ability to work alone and with others, perform repetitive tasks, work under stress, meet strict quality control standards, deal with people, analyze and compile data, and make judgments and decisions.
Ability to work amid varying and sometimes adverse weather, temperature changes, food odors, cornmeal dust, cramped spaces, hot surfaces and tools, sharp edges, and moving mechanical parts.
Ability to talk and hear on the telephone; near- and mid-range vision and depth perception for in-store tasks; ability to differentiate between hot and cold surfaces.

Responsibilities

Demonstrate a friendly, positive attitude and provide great customer service.
Take orders over the phone and in person; receive and process telephone orders.
Address customer concerns and communicate with customers and co-workers to process orders.
Handle cash and make correct monetary change.
Upsell products.
Make high-quality pizzas and prepare food while maintaining food and portion control, hygiene, and food safety.
Operate store equipment and enter orders using a computer keyboard or touch screen.
Stock ingredients and supplies from delivery areas to storage and work areas, including the walk-in cooler.
Take inventory and complete associated paperwork.
Clean equipment and the facility, perform general cleaning duties, and remove trash.
Unload bulk product deliveries using a hand truck.
Perform outside tasks and other store duties as needed.