Customer Service Rep (04949) -7610 Lockwood Ridge Rd.

Domino's Franchise•Sarasota, FL

5d•Onsite

About The Position

The Customer Service Representative serves customers and helps prepare and sell Domino’s products in a fast-paced store. The role includes taking and processing orders, addressing customer concerns, handling cash, upselling, making pizzas, preparing food, maintaining food safety and hygiene, and cleaning the store and equipment. Team members receive in-store training and support from a manager or teammate. The position may be part time or full time, and the description presents opportunities for career growth from customer service to management and franchise ownership.

Requirements

Ability to comprehend and give correct written instructions.
Ability to communicate verbally with customers and co-workers to process orders in person and over the phone.
Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
Ability to make correct monetary change.
Verbal, writing, and telephone skills to take and process orders.
Motor coordination between eyes and hands or fingers to make precise movements rapidly and accurately.
Ability to enter orders using a computer keyboard or touch screen.
Ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet quality control standards, deal with people, analyze and compile data, and make judgments and decisions.
Ability to perform the physical tasks described, including standing, walking short distances, lifting, carrying, pushing or pulling trays, occasional climbing, bending, crouching, and continuous reaching and hand use.
Ability to lift and unload deliveries, including cases weighing up to 50 pounds.
Ability to talk and hear on the telephone and use near- and mid-range vision for in-store tasks.
Ability to perceive depth and differentiate between hot and cold surfaces.

Responsibilities

Demonstrate a friendly, positive attitude and provide great customer service.
Take orders over the phone and in person, and receive and process telephone orders.
Address customer concerns.
Handle cash and make correct monetary change.
Upsell products.
Make pizzas and prepare products and food.
Maintain food and portion control, hygiene, and food safety.
Operate equipment and stock ingredients and supplies from delivery areas into storage and work areas.
Take inventory and complete associated paperwork.
Clean equipment and the facility, including general cleaning duties.
Communicate with customers and co-workers to process orders.
Perform outside tasks such as removing trash.