Customer Service Rep (Kailua - 18013)

Domino's Franchise • Kailua, HI

1d

About The Position

The Customer Service Representative works as part of a Domino’s Pizza store team to prepare and serve orders and provide customer service. The role includes receiving and processing telephone orders, communicating with customers and co-workers, and completing general store duties. On-the-job orientation and training are provided. The position offers opportunities for advancement, including into management, for team members interested in growing with the company.

Work takes place in a pizza store and includes exposure to varying temperatures, food odors, cornmeal dust, hot oven surfaces and tools, sharp edges, and moving mechanical parts. Team members may also encounter adverse weather while taking out trash or doing other outdoor tasks. The role requires extended standing and frequent use of hands, as well as lifting, carrying, pushing, bending, reaching, and occasionally climbing or crouching.

Requirements

• Must be at least 16 years of age.
• Ability to understand and give correct written instructions.
• Ability to communicate verbally with customers and co-workers to process orders in person and over the phone.
• Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
• Ability to make correct monetary change.
• Verbal, writing, and telephone skills to take and process orders.
• Motor coordination to make rapid, accurate movements with the eyes, hands, and fingers.
• Ability to enter orders using a computer keyboard or touch screen.
• Ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet quality standards, deal with people, analyze and compile data, and make judgments and decisions.
• Ability to perform the physical tasks described, including standing, walking, lifting deliveries weighing up to 50 pounds, carrying supplies, pushing or pulling trays, bending, reaching, and frequent hand use.

Responsibilities

• Operate store equipment.
• Stock ingredients and supplies from delivery areas into storage, work areas, and the walk-in cooler.
• Prepare products.
• Receive and process telephone orders.
• Take inventory and complete associated paperwork.
• Clean equipment and the facility approximately daily.
• Communicate with customers and co-workers to process orders over the phone and in person.
• Unload deliveries using a hand truck and move ingredients and supplies to storage.
• Perform store tasks such as stocking, cleaning, and maintaining signs and work areas.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed