Customer Service Rep(02837) 12 W Dundee Rd

Domino's Franchise • Wheeling, IL

1d • Onsite

About The Position

The Customer Service Rep works in-store to help make, bake, and serve pizzas during busy periods. Team members may work part-time or full-time, with schedules intended to accommodate different needs. The role can be a main or supplemental job, and Domino’s describes opportunities to advance from customer service into management and other roles.

The position requires working across store stations, including preparing menu items, assisting customers by phone and in person, and expediting orders. Duties also include operating store equipment, stocking and preparing ingredients, processing orders, and cleaning the equipment and facility. Work involves frequent standing and walking, repetitive tasks, and handling ingredients and supplies. Conditions may include temperature extremes, odors, cornmeal dust, confined spaces, hot equipment and products, sharp edges, and moving mechanical parts. The role also has physical demands such as lifting, carrying, pushing, pulling, climbing, bending, and reaching.

Requirements

• Be at least 18 years of age.
• Be willing and able to work all stations in the store.
• Add, subtract, multiply, and divide accurately and quickly; use a calculator if needed.
• Make correct monetary change.
• Have verbal, writing, and telephone communication skills to take and process orders.
• Be able to enter orders using a computer keyboard or touch screen.
• Be able to operate all store equipment.
• Be able to speak, hear, and understand verbal communication by telephone and in person.
• Be able to perform tasks requiring near- and mid-range vision and depth perception, and differentiate between hot and cold surfaces.
• Be able to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet quality-control standards, deal with people, analyze and compile data, and make judgments and decisions.
• Meet the physical demands described, including standing, walking, lifting, carrying, pushing, pulling, climbing, bending, crouching, squatting, reaching, and continuous hand use.
• Be able to lift and stack delivery cases weighing up to 50 pounds, with shelves up to 72 inches high.

Responsibilities

• Work all in-store stations, including making menu items, assisting customers by phone and in person, and expediting orders from the cut table.
• Use verbal, written, and telephone communication to take and process orders.
• Enter orders using a computer keyboard or touch screen.
• Operate store equipment.
• Stock ingredients and supplies from delivery areas to storage, work areas, and the walk-in cooler.
• Prepare products.
• Receive and process telephone orders.
• Clean equipment and the facility approximately daily.
• Unload product deliveries and move cases and supplies to storage or work areas as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed